Frequently Asked Questions (FAQ)

Privacy

• What personal information do you collect? We collect names, email addresses, IP addresses, device data, and usage info for services, analytics, and security—see PRIVACY POLICY for details.
• How do you use my data? For service delivery, inquiries, updates, fraud prevention, and legal compliance, based on consent or legitimate interests.
• Do you share my data? With affiliates or partners, or in business transfers—no sales without CCPA consent.
• What are my privacy rights? Request access, correction, deletion, or opt-out via SUPPORT FORM; California residents, refer to CCPA notice.
• How secure is my data? We use encryption and measures, but report concerns via SUPPORT FORM—no system is fully secure.

Returns and Exchanges

• What is your return policy? You can return unused, unworn items with tags, original packaging, and proof within 30 days—start via SUPPORT FORM for label and instructions.
• How do I handle damaged or wrong items? Inspect and report immediately via SUPPORT FORM for refund or replacement.
• What items can’t be returned? Perishables, custom/personalized, personal care, hazardous materials, sale items, gift cards—contact SUPPORT FORM with questions.
• How do exchanges work? Return first via SUPPORT FORM, then repurchase the new item.
• What about EU customers? 14-day cooling-off for any reason (same conditions)—use SUPPORT FORM.
• When will I get my refund? Within 10 business days post-inspection to original method; contact SUPPORT FORM if delayed beyond 15 days.

Shipping

• Where do you ship? WORLDWIDE
• How long does shipping take? Typically 5-10 business days with tracking emailed—estimates only.
• Who pays for shipping? You cover initial; returns deduct costs unless defective—use SUPPORT FORM for issues.
• What if my address is wrong? Your responsibility—correct via SUPPORT FORM immediately. Additional shipping costs are also your responsibility.

Terms of Service

• Who can use the site? 18+ or age of majority—agreement binds upon use.
• What can’t I do on the site? No illegal acts, infringement, harassment—violations trigger bans or action (see FAFO section for enforcement).
• Are products warranted? “As is”—no guarantees beyond law.
• How do you handle disputes? Under Montana State law—start with SUPPORT FORM.

Support

• How do I contact support? Via SUPPORT FORM for all inquiries, returns, privacy requests—responses in 2-3 business days.
• I want to call support? All support matters are handled exclusively through our SUPPORT FORM. If we determine that a phone call is necessary, we will reach out to you directly.

Please Note: All inquiries, requests, returns, privacy matters, shipping issues, or any other contact will ONLY be handled through our official SUPPORT FORM. No other communication channels are monitored or accepted.